judobet88 Account & Payment FAQ

We require two documents for KYC verification on judobet88. First, a government-issued ID such as a passport, national ID card, or driver's license. Second, a selfie photo showing your face clearly. We use these documents to confirm your identity and comply with local regulations in supported jurisdictions like Jakarta, Surabaya, Bandung, and Medan.

Upload both documents during account setup. We review them within a standard verification window. If your documents are unclear or do not match your account information, we may ask you to resubmit them. Once verified, you can deposit and withdraw funds.

If you forget your password, click the "Forgot your password?" link on the login page. Enter your email address or username. We send a password reset link to your email. Click the link and create a new password. The reset link expires after a set time, so act quickly.

If you do not receive the reset email, check your spam folder. If you still cannot reset your password, contact our support team. We verify your identity before allowing password changes to protect your account.

You can request deletion of your personal data by contacting our support team. We retain transaction records for at least five years to comply with financial regulations. Other personal data (email, phone, ID documents) is deleted within 30 days of your request, unless we are required by law to keep it longer.

To submit a data-deletion request, email us or use live chat. Provide your account username and the reason for your request. We verify your identity before processing the deletion. Note that closing your account does not automatically delete your data — you must submit a separate deletion request.

If a deposit does not complete, the funds are returned to your payment method. This may take a few business days depending on your bank or payment provider. Check your account balance on judobet88 to confirm whether the deposit was credited. If the deposit appears in your account but you do not see it reflected in your balance, contact us immediately.

If a withdrawal does not complete, we review the request and contact you. Common reasons include incorrect payment details or a mismatch between your withdrawal method and your deposit method. We process withdrawals only to the payment method you used to deposit. If you used DANA or e-wallet to deposit, you must withdraw to the same mobile banking or local payment account.

We offer a welcome offer for new accounts on judobet88. The offer details are displayed during account setup and in your account dashboard. We do not advertise fixed bonus amounts or percentages. Instead, we describe our offer in general terms such as "an attractive welcome offer" or "a new-customer bonus." Terms apply to all offers.

To qualify for the welcome offer, you must complete KYC verification and make a qualifying deposit. The offer is credited to your account after your first deposit is confirmed. Read the offer terms carefully before depositing. If you have questions about the offer, contact our support team.

We do not charge fees on deposits or withdrawals on judobet88. However, your bank or payment provider may charge fees. For example, if you deposit via online payment Virtual Account or withdraw to your e-wallet account, your bank may apply a transfer fee. These fees are set by your bank, not by us.

We support mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers from online payment, e-wallet, mobile banking, and local payment. Check with your payment provider about their fees before depositing or withdrawing. We display any applicable fees clearly before you confirm a transaction.

judobet88 offers several game categories. Football betting covers Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover MotoGP and badminton tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera live studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.

We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Each game category has its own rules and betting options. Read the game rules before you place a bet. If you have questions about a specific game, contact our support team or visit the game's help section.

We offer multilingual support via email and live chat. Our support team responds during business hours. Use live chat for quick questions about account access, deposits, or game rules. Use email for detailed inquiries or data requests. Include your account username and a clear description of your issue.

We aim to respond to all inquiries within a standard timeframe. If you contact us during a holiday like Idul Fitri or Idul Adha, we may have delayed response times. You can also check our FAQ page or read the game rules before contacting us — your answer may be there.